Return and Refund Policy

 
At Arcade Pinball Pro, we want you to be completely satisfied with your pinball machine purchase. We understand that situations may arise where you need to return a product or request a refund. Please familiarize yourself with our Return and Refund Policy to understand the guidelines and procedures in such cases.
 
1. Eligibility for Returns and Refunds:
To be eligible for a return or refund, the following conditions must be met:
– The request must be made within 30 days of receiving the pinball machine.
– The pinball machine must be in its original condition, including all accessories, manuals, and packaging materials.
– The pinball machine must not have been subjected to excessive wear and tear, damage, or modification.
 
2. Return Process:
If you wish to return the pinball machine, please follow these steps:
– Contact our customer support team to initiate the return process. Provide them with your order details, including the order number and reason for the return.
– Our customer support team will provide you with instructions on how to proceed with the return. This may include shipping the item back to us using a specified carrier and address.
– Pack the pinball machine securely in its original packaging or equivalent to ensure its safe return.
– Ship the pinball machine back to us within the given timeframe, following the provided instructions.
 
3. Refund Process:
Once we receive the returned pinball machine and verify its condition, we will initiate the refund process. The refund will be issued using the same payment method used for the original purchase. Please note the following:
– The original shipping and handling charges are non-refundable.
– Any return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
– Refunds may take several business days to process and appear in your account, depending on your financial institution.
 
4. Exchanges:
If you wish to exchange the pinball machine for a different model or variant, please contact our customer support team to discuss the options available. Additional charges or refunds may apply depending on the price difference between the products.
 
5. Damaged or Defective Items:
If the pinball machine you received is damaged or defective, please refer to the “Shipping Policy” section for instructions on how to report the issue and initiate a claim. We will work with you to resolve the matter promptly and provide a replacement or refund if necessary.
 
6. Non-Returnable Items:
Certain items may be non-returnable for hygiene or safety reasons. These may include items such as software, downloadable content, or personalized/customized products. Please review the product description or contact our customer support team for clarification before making a purchase.
 
We reserve the right to refuse returns or refunds that do not comply with the above conditions or if the return is outside the specified timeframe.
 
If you have any further questions or require assistance regarding our Return and Refund Policy, please contact our customer support team. We are here to help and ensure your satisfaction with your pinball machine purchase.