Shipping Policy
At Arcade Pinball Pro, we strive to provide a seamless and hassle-free shopping experience for our customers. This includes ensuring that your pinball machine purchase is delivered to you safely and efficiently. Please take a moment to review our shipping policy to understand the details of our shipping process.
Shipping Methods and Availability:
We use UPS, FedEx, DHL for our shipping services within the United States and have partnered with trusted shipping carriers to ensure reliable and timely delivery. The availability of shipping options may vary depending on your location and the specific pinball machine you have ordered.
Processing Time:
Once your order is placed and payment is confirmed, our team will carefully prepare your pinball machine for shipping. Please allow 1-2 business days for order processing before your item is dispatched.
Shipping Time:
Shipping times vary depending on the shipping method chosen. For domestic orders (Within the United States), standard shipping typically takes 2-5 business days, expedited shipping takes 1-3 business days. For international orders, shipping times can range from 4-8 business days.
Shipping Costs:
Shipping costs will be calculated based on the weight, dimensions, and destination of your pinball machine. The shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.
Order Cut-off Time:
Orders placed on weekends after 12:00 PM will be processed the following week.
Tracking Your Order:
Once your pinball machine is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its whereabouts.
Delivery Process:
For most orders, a signature may be required upon delivery to ensure the safe and secure arrival of your pinball machine. Please ensure that someone is available at the designated shipping address to receive and sign for the package. If you are unavailable at the time of delivery, the shipping carrier will leave a delivery notification with instructions on how to reschedule or collect your package.
Return Policy
For more information on our return policy, please visit our Return Policy
Shipping Restrictions:
Certain shipping restrictions may apply based on your location. It is your responsibility to ensure that the pinball machine you are purchasing complies with any local regulations or restrictions regarding shipping and delivery.
Shipping Damage or Loss:
We take great care in packaging and securing your pinball machine for shipment. In the unlikely event that your item arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with you to resolve the issue and initiate any necessary claims with the shipping carrier.
International Shipping:
At this time, we only offer shipping within the United States. We do not ship internationally.
If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure that your pinball machine reaches you in perfect condition, ready for countless hours of gaming enjoyment.
Contact Us
If you have any questions or concerns about our shipping policy, please contact our customer service at sales@arcadepinballpro.com. By shopping at arcadepinballpro.com, you acknowledge that you have read and understood our shipping policy and agree to its terms.
Phone: +1 (574) 208- 6948
Email: sales@arcadepinballpro.com
333 Fremont St
San Francisco, CA 92504, USA
